Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
As a decision-maker, you need access to timely, accurate data collected from multiple sources, including contact center organizations, customer relationship management (CRM) tools , enterprise resource planning (ERP) solutions, and network/warehouse management systems.
Collecting, centralizing and displaying data from across your organization, the Alcatel-Lucent Soft Panel Manager (SPM) provides a holistic view of what's going on at any given time. Through integration with third party and industry-specific solutions, it displays a detailed summary of your current and historical data on wallboards, mobile devices, computer or television screens .
Highlights
- Display statistics, calculated data and business data from a variety of sources on multiple devices
- Make informed, data-driven decisions based on intelligence
- Broadcast messages to alert users of weaknesses, news or targets
Features
- Diverse and flexible display formats: text area, pie charts, graphs, charts, gauges, barometers, images, HTML pages, messages, tables and more
- Statistics and data display on multiple devices: LED wallboards, LCD/panel PC/plasma/TV screens, individual PC screens (Desktop Wallboard), Android tablet or smartphone (available on Google Play)
- User-friendly design and widget management through a web interface
Benefits
Supporting Documents
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Customer Service eCatalog
DownloadThe Customer Service eCatalog provide the details of the applications related to customer service, such as automated attendant, contact center, crm integration…
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